Posts Tagged ‘communication’

The Power of Effective Meetings

Sunday, November 11th, 2012

By: Tevin Smith

According to the National Statistics Council the average American employee spends about 37% of their time in meetings discussing various business issues. With so much time invested in these meetings it’s vital for business leaders to plan and execute effective meetings. Efficient meetings save time by allowing participants to get back to their work quicker, they also save money by enabling employees to reach new alternatives and solutions faster.

There are three important elements of planning successful meetings business leaders must consider:

  1. Is a meeting necessary?
  2. What type of meeting is necessary?
  3. When is the best time for a meeting?

Is a meeting necessary? We have all been in meetings simultaneously contemplating what we will have for lunch or if we have remembered to unplug the iron. Calling unnecessary meetings is a quick way to decrease employee morale and lose the trust of those you count on to deliver results.

Researching and analyzing should be done prior to a meeting. Once these activities are completed, it may then be necessary to discuss the findings in a meeting. This way valuable time is not wasted on tasks that are better completed individually. Meetings should be reserved for sharing information or advice, clarifying an issue, sharing concerns, or when your group feels a meeting is necessary. Keeping these best practice guidelines in mind will lead to more productive meetings and increased morale among employees.

The most common reasons to meet is to solve problems, make decisions, or to report information. Problem-solving meetings enable participants to identify particular situations that need improvement or development. Since the purpose of these meetings is to come up with new ideas they are usually discussion-oriented. In decision-making meetings participants are asked to reach a final decision from previously developed alternatives. These meetings require coordination and planning to keep people focused, and to ensure that a full range of opinions have been contemplated. The purpose of information-reporting meetings is to update people on the status quo or alert them to anticipated or planned events. These meetings are often a forum for making announcements, giving feedback, and providing progress reports.

Arguably one of the most important factors of planning and executing a successful meeting is timing. The right timing will create an atmosphere conducive to achieving the end goal of the meeting. The three optimum times for meetings are: one hour after you start work, immediately following lunch, and just before the end of the day. Early mornings tend to be the best time for decision-making or problem-solving meetings, most people are fresh in the morning and often more productive. When meetings are held in the early afternoon following lunch, participants mornings are free to prepare and they aren’t constantly peeking at their watches wondering when lunch is. Another good time for a meeting is at the end of the day. Tired employees are usually more relaxed, if there’s a somewhat contentious issue that needs to be discussed a time when employees are most relaxed will be best.

With over 11 million meetings held each day in the United States alone, leaders who plan efficient meetings save time, reduce cost, increase productivity, and morale among employees. With such far reaching positive implications, it is time business leaders put more planning and effort into effective meetings.

Tevin Smith is a guest writer for KRS Consulting. Tevin has a passion for small business and seeks to illuminate issues that promote productivity, growth, and sustainability of business. Contact Tevin Smith by email at tevin@krsconsult.com.  

Five Reasons to Pick up the Phone

Friday, December 23rd, 2011

by Dr. Wesley Carter

Ask any professional and they will tell you that email is indispensable. Email serves a vital role in the operation process. Unlike live conversations, email enables individuals to rehearse messages before actually communicating to the recipient(s). In addition, email functions as a tool for communication, documentation, archiving, dissemination, invitations, tracking, and organizing.

However, the overreliance on text and email may be negatively influencing interpersonal relationships between professionals. Email simply does not have the potential to replace all communication mediums. There are at least five situations where email is not a very communication medium; debates, emotionally charged messages, private conversations, negotiations, and media richness needs.

The Rule of Six. If more than six emails are exchanged about the same topic between two people, within the same day, it is time to make a phone call. When numerous emails are exchanged within a relatively short period of time, email has outlived its usefulness and a voice-to-voice conversation is a more effective communication tool.

Context-sensitive messages. When the context of an email can be negatively misinterpreted, it is wise to make a phone call. Disagreements and misunderstandings can escalate quickly when emails are perceived negatively or too rigidly. In fact, emotionally charged communications may be exacerbated by email. A phone call provides both parties with the opportunity to clarify points and resolve issues in real-time.

Privacy Needs: One should never assume an email message is private. Electronic communications are never truly private. Most employers have the legal right to access any and all communication that occurs through company property. Truly private messages should never be relegated to email. If an email could be negatively perceived by organizational leadership or law enforcement, it should not be created.

Negotiations. Email is not effective tool for facilitating negotiations. However, after the terms have been negotiated, email is an excellent documentation tool. In a successful negotiation, each party feels fairly heard, represented, and compensated. Unfortunately, the lack of social cues inherent in email communication may not provide each party with enough information to perceive the negotiation positively.

Media richness requirements. Face-to-face communication is considered rich media, whereas text communication, such as email, is considered lean media. The classification of communication modes based on richness and leanness refers to the capacity for accessing social cues via a communication medium. It is easier to share social cues through face-to-face communication than email. Ideally, individuals should meet face-to-face when starting a new working relationship to negotiate the rules of engagement. However, face-to-face meetings are often impractical. In those instances where face-to-face communication is not possible, voice-to-voice conversation is the next best alternative. Email should only be utilized to kick-off new relationship if face-to-face and voice-to-voice are unavailable.

Before typing the next email, individuals should pause and evaluate whether email is the most effective medium to communicate the intended message. Taking a few seconds on the front end could save time, money, and relationships. It is an investment well worth the consideration.

Dr. Wesley Carter authors a weekly business column in The Charlotte Post newspaper. Carter holds a Doctor of Management (DM) degree from the University of Phoenix with an emphasis in Organizational Leadership, an MBA from the Babcock Graduate School of Management at Wake Forest University, and a B.A in Management from the University of North Carolina at Charlotte. This information may not be copied or shared without permission from Dr. Wesley Carter. If you have a question, email wesley@krsconsult.com or call (704) 992-1211. This article originally appeared in the Charlotte Post.

Your Vocal Image is Critical to Your Personal Brand

Tuesday, April 6th, 2010

By Renae Sanders

One of the primary roles of leaders is communication – the ability to express your ideas effectively. Vocal expression is the ability to communication emotion and credibility through the words we use and how we use them. Your vocal image strengthens your personal brand.

Your personal brand encompasses experience, values, behaviors, attitudes, appearance and voice. Voice is underrepresented in the realm of professional development. Regional accents play an enormous role in building trust and credibility; consider the New Yorker, the Southerner, and the Valley Girl dialects. Moreover, vocal register or pitch has a similar affect. High pitched, nasal sounds make us more uncomfortable than lower, deeper tones associated with the middle voice relative to the deep, commando tone which reminds us of our parent(s), a drill sergeant, or the mean old teacher; consider Dennis Haysbert vs. Fran Drescher, Sean Connery vs. Chris Tucker, or Oprah Winfrey vs. Rosie O’Donnell, different vocal ranges and speech patterns illicit different emotions.

If you are being questioned more at work than others, it maybe that your speaking style contributes to your lack of trustworthiness as determined by others; do you have an “up speak” at the end of your sentences? Or is your voice high and soft (male or female)? Your vocal presence can be changed just like learning to run a marathon, training to build stamina, or weight loss; with the exception of birth defects, your vocal presence can be improved.

It’s not about your level of intelligence or education. Don’t make it personal. It’s a physical thing. To become a better leader, personally or professionally, remember it’s often not what you say but HOW you say it!

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Renae Sanders is the Managing Director at KRS Consulting, LLC, a management consulting firm specializing in organizational relationships. Believing people are the link between strategy and success, Renae works with organizations, leaders, and managers to strengthen internal relationships. You can reach her at renae@krsconsult.com.

Lead with Courage, Manage with Grace

Tuesday, February 2nd, 2010

Courage mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty – Merriam-Webster’s Dictionary

Grace disposition to or an act or instance of kindness, courtesy, or clemency; the quality or state of being considerate or thoughtful  – Merriam-Webster’s Dictionary

In times of challenge or change, we look to leaders to demonstrate courage. In war, in sports, and at work, we rely on leaders to emerge and implore teams to remain calm; work together and harder; and focus throughout the challenge or period of change.

Individuals with the ability to build strong relationships and establish an environment where team members are encouraged to develop their skills have a leadership advantage. While charisma is a plus, the ability to clearly define the vision and expectations, give actionable feedback, and build confidence require temperament and self awareness.  For example, the leader who preaches risk-taking then punishes team members for taking initiative actually does more to erode team growth and trust.

Individuals grow and learn best when they are given the information and tools needed to succeed. Coaching then becomes a critical element to strengthening performance. In baseball, coaching occurs before and throughout the game. Signals and queues are given to keep the team focused on what is important and what to expect. The coach does not play the game for the players.  Defining success, openly sharing expectations, and setting goals are critical to leading and developing teams. Most of us have dealt with nebulous communications from managers such as “I don’t know how to explain it but this is definitely not what I wanted” or “I, somehow, expected more from you”. But the ability to communicate meaning, show empathy, and give direction is the mark of a leader.

Leading thoughtfully challenges managers to protect the person while explaining mistakes. Grace takes judgment off of the individual and places focus on the task, decision, or behavior.  It takes courage to assign an important project to a developing employee; it takes grace to recognize the importance of helping the employee succeed rather than standing back and watching her fail. Courage is allowing the successful employee to receive credit for her success; and grace is standing with him in failure.

Courageous leaders lead their teams by taking bold stands; making the right decisions; demonstrating appropriate behaviors; celebrating successes; and understanding how they also influence positive and negative outcomes.

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