Archive for the ‘collaboration’ Category

The Power of Effective Meetings

Sunday, November 11th, 2012

By: Tevin Smith

According to the National Statistics Council the average American employee spends about 37% of their time in meetings discussing various business issues. With so much time invested in these meetings it’s vital for business leaders to plan and execute effective meetings. Efficient meetings save time by allowing participants to get back to their work quicker, they also save money by enabling employees to reach new alternatives and solutions faster.

There are three important elements of planning successful meetings business leaders must consider:

  1. Is a meeting necessary?
  2. What type of meeting is necessary?
  3. When is the best time for a meeting?

Is a meeting necessary? We have all been in meetings simultaneously contemplating what we will have for lunch or if we have remembered to unplug the iron. Calling unnecessary meetings is a quick way to decrease employee morale and lose the trust of those you count on to deliver results.

Researching and analyzing should be done prior to a meeting. Once these activities are completed, it may then be necessary to discuss the findings in a meeting. This way valuable time is not wasted on tasks that are better completed individually. Meetings should be reserved for sharing information or advice, clarifying an issue, sharing concerns, or when your group feels a meeting is necessary. Keeping these best practice guidelines in mind will lead to more productive meetings and increased morale among employees.

The most common reasons to meet is to solve problems, make decisions, or to report information. Problem-solving meetings enable participants to identify particular situations that need improvement or development. Since the purpose of these meetings is to come up with new ideas they are usually discussion-oriented. In decision-making meetings participants are asked to reach a final decision from previously developed alternatives. These meetings require coordination and planning to keep people focused, and to ensure that a full range of opinions have been contemplated. The purpose of information-reporting meetings is to update people on the status quo or alert them to anticipated or planned events. These meetings are often a forum for making announcements, giving feedback, and providing progress reports.

Arguably one of the most important factors of planning and executing a successful meeting is timing. The right timing will create an atmosphere conducive to achieving the end goal of the meeting. The three optimum times for meetings are: one hour after you start work, immediately following lunch, and just before the end of the day. Early mornings tend to be the best time for decision-making or problem-solving meetings, most people are fresh in the morning and often more productive. When meetings are held in the early afternoon following lunch, participants mornings are free to prepare and they aren’t constantly peeking at their watches wondering when lunch is. Another good time for a meeting is at the end of the day. Tired employees are usually more relaxed, if there’s a somewhat contentious issue that needs to be discussed a time when employees are most relaxed will be best.

With over 11 million meetings held each day in the United States alone, leaders who plan efficient meetings save time, reduce cost, increase productivity, and morale among employees. With such far reaching positive implications, it is time business leaders put more planning and effort into effective meetings.

Tevin Smith is a guest writer for KRS Consulting. Tevin has a passion for small business and seeks to illuminate issues that promote productivity, growth, and sustainability of business. Contact Tevin Smith by email at tevin@krsconsult.com.  

Leading through Partnership

Wednesday, August 31st, 2011

By Dr. Wesley Carter

Benjamin is one of the top three commercial contractors in his hometown. On Monday morning he arrives at work with an entire plan for reorganizing his operations process. He emails a memo to all of his employees with details of the new strategy and immediately begins implementing changes. 

However, Nathan, also a top three commercial contractor, arrives at work on Monday for an 8:30 am meeting with employees from all levels of his organization to review the results of an employee survey about operational strategy. Nathan’s operation has grown by more than 60% and he invites his employees to provide guidance on maintaining the customer centric and employee friendly environment.

Both owners are intent on maintaining a competitive advantage and growing their business. Yet, their approaches are totally different. Benjamin drives from the top of the organization and Nathan leverages a participative approach from his business school days. Nathan relies on the insight from his employees to develop strategies and plans.

Both businessmen are successful and both are committed to their respective leadership approach. And while both approaches may be successful, one is clearly more employee friendly than the other. On a deadline crunch, Nathan has been known to put on a pair of jeans and work side-by-side with his engineers at a building site. He makes a point to help out wherever he is needed and enjoys a great relationship with employees at all levels of the organization.

Benjamin is a very successful businessman and while he treats his employees with respect, he rarely involves them in leading the organization. For Benjamin, employees are a means to an end. He pays well and expects total dedication. His company has thrived in a down economy. Convinced of the merits of his leadership approach, Benjamin rarely reveals the details of his strategy to his senior leaders until it is time to execute.

There are advantages and disadvantages to a top-down organizational leadership strategy, as well as, a partnership leadership strategy.  A top-down leadership strategy is grounded in control. Benjamin spends the majority of his time planning, organizing, and commanding. In his mind, Benjamin’s organization is a machine and his role is to drive productivity through the machine.  Benjamin’s autocratic leadership style is quite effective when decisions need to be made quickly. However, extended periods of autocratic leadership can lead to the lack of creativity and lower employee commitment.

Employees in an autocratic leadership environment often experience fear and resentment. Invariably, the lack of employee participation in decisions that affect work tasks fails to uncover obstacles that could be avoided if only they were included in the planning process. Choosing not to consider the ideas and opinions of the employees actually executing the work can have a disastrous effect on operations.

Nathan, on the other hand, engages internal and external stakeholders in developing strategies and plans. He respects his employees and trusts their judgment. Nathan recognizes the influence of technological innovation on the “how” of completing tasks at work. Completing even the simplest tasks requires a degree of mental work by highly skilled professionals. In fact, the confluence of different ideas and skills required to run a profitable business can only occur through partnerships.

Soon, if not already, Benjamin will begin recognize that he cannot keep pace with technology and maintain the quality of his decision making. Ultimately, Benjamin will have to adjust his operational style or suffer the consequences in terms of profitability and/or employee commitment.

At the genesis of his business, Benjamin’s autocratic leadership style may have been very effective. However, he will need to begin to rely on the talent within his ranks if he is to remain competitive. Additionally, he may find that his employees appreciate having a say in developing strategies and plans, since they will be responsible for executing.  

It is imperative that every manager periodically review their leadership style and adjust to the environment as necessary. While there is no one best way to lead, the strategy should align with the situation for optimal results. Have you evaluated your leadership style lately?

WESLEY CARTER DM, authors an advice column that leverages leadership and management strategies to solve common business problems. Carter holds a Doctor of Management (DM) degree with an emphasis in Organizational Leadership, an MBA, and a B.A. in Management.  Carter is a partner at KRS Consulting, LLC in Charlotte, NC. If you have a question, email wesley@krsconsult.com . All submissions become the property of Wesley Carter. Call (704) 992-1211 or email to book an engagement.  This article originally appeared in The Charlotte Post.